Every item of jewellery from Clive Cutting is created to achieve the highest quality standards. We guarantee that our products will be delivered in new condition without damage or fault in craftsmanship.
If the product is damaged or faulty in it's craftsmanship at the time of delivery to you (the customer) you may return the product within 90 days (from the date of invoice) and we will repair or replace the item at our discretion.
*Note: We reserve the right to exchange, repair or correct a fault / defect rather than providing a refund. This guarantee is subject to certain exceptions which are outlined below. This guarantee does not affect or limit your statutory rights as a customer.
We are not able to refund the shipping cost as that would have already been incurred as a separate cost & returns will be at the customers cost.
For hygiene reasons we are unable to exchange or refund pieaced earrings.
Items that are misused or mistreated will not be replaced or credited.